Available in All Stores in Pakistan
Delivery Charges Rs. 150/-

Return policy

Clazona ensures that all delivery parcels are prepared and checked with maximum safety and precaution to ensure they reach customers without damage or breakage. However, if a customer receives a damaged parcel, Clazona will replace it under the following conditions:

Conditions for Replacement of Damaged Products

  • The damaged product(s) must be returned within 3 days of order delivery.
  • Only the same product will be provided as a replacement for the damaged item.
  • The returned product(s) must be in their original condition, unused, and with the company seal intact.
  • The product returned for replacement must be accompanied by the invoice or invoice number.

Important Instructions:

  • Customers are advised not to accept orders if the parcel’s seal is open or damaged.
  • Complaints regarding damaged parcels can be submitted through:
  • Filing the complaint time is 8 hours, and responses will be processed in the order received.
  • Complaints will be entertained Monday to Friday (10:00 AM – 5:00 PM, excluding public holidays).
  • Customers must provide clear and proper pictures or videos as evidence for the complaint.
  • The cost of returning the damaged parcel will be borne by the customer.
  • All complaints and returns will be processed from Clazona's head office in Karachi.
  • If the same product is out of stock, customers will be offered a full refund or the option to exchange for another product.