Refund policy
Return and Refund Policy
Clazona ensures that all delivery parcels are prepared and checked with maximum safety and precaution to ensure they reach customers without damage or breakage. However, if a customer receives a damaged parcel, Clazona will replace it under the following conditions:
- Damage complain must be initiated within 8 hours of parcel receipt.
- The damaged product(s) must be returned within 3 business days of order delivery.
- The returned product(s) must be in their original condition, unused, and with company seal intact.
- Same product(s) will be replaced against damaged products(s)
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All damage complains must be accompanied by invoice number.
- Customers are advised not to accept orders if the parcel’s seal is open or damaged.
- All complains will be processed in the order of received.
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Customers must provide clear pictures and videos as evidence for damage product to initiate a complain.
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The cost of returning the damaged parcel will be borne by the customer
- All complaints and returns will be processed from Clazona's head office in Karachi
Customers can reach CLAZONA customer care at below;
- Call: +92-340-8782242
- WhatsApp: https://wa.me/923408782242
- Email: hello@clazona.pk
Complaints will be entertained Monday to Friday (10:00 AM – 5:00 PM, excluding public holidays). If the same product is out of stock, customers will be offered a full refund or the option to exchange for another product. Clazona don’t offer refund in any other condition.
